Flight delays can cause missed connections and disrupt travel plans. They often lead to extra costs like meals and hotel stays. Such delays bring stress and anxiety, especially for those on tight schedules. Waiting in airports can be uncomfortable and time-consuming.
Passengers who suffer from flight delays are entitled to compensation from the airline. The UK has specific regulations governing airline delay compensation. These laws provide protection and rights for travellers. This blog aims to guide passengers on how to claim compensation for delayed flights within the UK.
Passenger Compensation for Delayed Flights
Passengers of flights which has been delayed for more than three hours can receive passenger compensation for delayed flights. The delay must be the airline’s fault, such as technical issues. The delay caused by something out of the airline’s control, like weather conditions or security risks, does not qualify for compensation.
Compensation Amounts
The compensation amount varies depending on two factors. The flight distance and the extent of the delay:
Flights under 1,500 km:
- Delayed 3 hours or more: £220
- Delayed more than 4 hours or never arrived: £520
Flights between 1,500 km and 3,500 km:
- Delayed 3 hours or more: £350
- Delayed more than 4 hours or never arrived: £520
Flights over 3,500 km:
- Delayed between 3 to 4 hours: £260 (50% of the compensation)
- Delayed more than 4 hours or never arrived: £520
Note that this amount does not factor in the price of the ticket.
Additional Rights and Assistance
Late flight compensation is not the only thing passengers of a delayed flight receive. They also have a right to assistance. This assistance includes food, drink, access to communication, and accommodation if the delay extends overnight. This also depends on the flight distance and delay duration.
Type of Assistance Provided
- Meals and snacks
- Refreshments such as water, tea, coffee, and soft drinks.
- Access to communication facilities, such as phone calls and emails.
Claiming Compensation
Passengers must contact the airline directly to receive plane delay compensation. Passengers have the right to reject any vouchers offered by the airline instead of monetary compensation. They can request payment in cash or bank transfer as per law.
Proving the Delay
It is essential to document the delay to strengthen your compensation claim. Document the delay by keeping your boarding pass as proof and note the actual arrival time.
What flights Are Governed by UK Law?
The flight delay compensation UK law applies to certain flights. Flights under this law are liable for compensation in the UK for compensation for delays. Here is a list of flights that come under this law.
- Any airline departing from a UK airport.
- UK or EU airline arriving in the UK.
- UK airline arriving in the EU.
All of the above are legally obligated to provide compensation for delayed flights. In other circumstances, the compensation for delayed flights is decided by the airline itself. Knowing these regulations can significantly ease the process of claiming compensation for flight delays. Passengers should be aware of their rights and the procedures to follow. This will help them receive the compensation they are entitled to.